How to Start Your Customer Feedback Program from Scratch

New to customer feedback? This course is for professionals building their first structured feedback program. You’ll learn how to design, launch, and manage a system that helps you collect insights and take action, whether launching a product, improving an existing one, or getting closer to your customers. By the end of this course, you’ll: 💡Design and launch a complete customer feedback program tailored to your business needs 💡Confidently choose the right methods, tools, and touchpoints to gather valuable insights 💡Know how to act on customer feedback and embed it into decision-making processes ✅ Pass the final exam to earn your Certified Feedback Program Architect certificate. ✅ Duration: 3.5 hours